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The FASTER Superior Support Standard

FASTER sets the industry standard for service and excellence. Providing superior support to all our customers is our top priority.

Technical Support Services

  • Toll free 24-hour support year round.
  • Onsite consultative visit annually.
  • Guaranteed maximum three (3) hour response time.
  • Remote access through iLinc® for improved troubleshooting and diagnostics of your system.
  • Application demonstration via iLinc®.
  • Remote reconfiguring of your system via iLinc®.
  • FTP access to upload your site files for analysis.
  • Support tools such as user manuals, interactive tutorials, data dictionary, user website and more.
  • All new enhancements as part of ongoing support.
  • Online access to download patches and updates as soon as they become available.
  • Overnight delivery at no extra charge.

Operation Support Services

  • Customer and Industry Newsletters
  • User website providing customers online access to documentation, fleet publications, technical support, event calendars, online registration and more.
  • Access to process documentation, updated with each release including annotated diagrams and schematics.
  • Consultative services customized for your site.

Training & Educational Opportunities

  • Electronic resources such as manuals, installation notes and interactive tutorials.
  • Annual National Conference since 1987 (at additional cost).
  • Annual regional training workshops since 1991 (at additional cost).
  • Additional training opportunities as offered.
  • Onsite, personalized training (at additional cost).

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Why Choose FASTER?
Product Overview
Services & Optional Modules
Technical Details
Superior Support